Saturday, October 06, 2007

He's Able To

...cause non-refundable tickets to be refunded :) My husband spent almost 2 hours of reasoning with the ticket agent (very polite middle-person of course) and surpervisor (who, by the way, sounded very foreign and could have *cared less* that we were military), we pulled what we thought would be a winning move....an Act of Congress.

The Vision 100 Century of Aviation Reauthorization Act section 427 states, "Declares the sense of Congress that each U.S. air carrier should: (1) establish for all members of the Armed Forces on active duty reduced air fares comparable to the lowest airfare for ticketed flights; and (2) offer flexible terms allowing them to purchase, modify, or cancel tickets without time restrictions, fees, and penalties." We thought an Act of Congress for sure would back us until they said..."Oh, we know about that"...and nothing else. They would not agree that we had indeed purchased refundable tickets even though we paid $100 more for them than a regular ticket-to this rebuttal they had no explanation. So it was an "Oh, so sorry our ticket agents were wrong, but YOU LOSE" type of attitude....*cough* whaaaa?? (This is a MAJOR airline..not some little discount one either)

FINALLY, Brian just said something along the lines of "I'm sorry that your ticket agents were wrong (yes, we confirmed them through 2 ticket agents!), I am not trying to make money or hurt your business, but the only reason you have my money is because I purchased refundable tickets..why would I pay an extra $100 for a regular ticket...???". So instead of being willing to just let us change our dates-which is what we really wanted to do- they just cancelled our tickets and gave us our money back. I'm sorry, but is that not A REFUND?! *laughing* Well, instead of breaking my brain by thinking to hard about it..I will just Praise the Lord...He is Able :0)

We are trying for a flight on Monday morning..(your Sunday)...if that doesn't work we will try again next Saturday. We were supposed to check in tonight at like midnight for a "big plane" mission, but it was cancelled as there is a very strong typhoon passing by. Thank you again for your prayers!!!

6 comments:

Pam--in Jerusalem said...

I will continue praying for you!!

Hey, this gives time for you to hear about what happens at M's appointment. How is that for selfish thinking? :)

Grafted Branch @ Restoring the Years said...

I'm so glad for you that you got your $ back; I'm so sad that it was made near to impossible to get it done. :(

The Lord is good!

Ashleigh said...

Praying for the whole thing, Heather... and wishing you were going to be stopping in CA longer. ;) You know if you have a layover in SD, you'd better call, cuz we'll be there in a heartbeat. ;)

staceyhoff said...

praying for your trip,girlfriend~ and thanking God for his provision! reminds me of the time He helped Gilead by allowing Him to overhear the enemy soldiers discussing their game plan for the next days battle...lol...hey, however He wants to help His beloveds, let it be done!!
{{{Hugs}} to you,your man and your kidlets from me, my man and our kidlets in PA :)

ps...u know, i was born in Cali ;)

Heather said...

Thank you all!! Trying again at 630am our timeMonday....330pm your timeSunday :)

Mary Isabella said...

I am so glad that you got your money back.Hope everything goes well next time with the tickets. Is not our Lord so good to us. Praying for you to have a safe trip. Mary at Dasiy Bouquet